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Always professional and patient, steady and calm.

29 March 2025

I’ve been reflecting on the day spent together and all that it entailed.

It occurred to me that our two professions have quite a few similarities. We are dealing with people who are at their most vulnerable at a truly pivotal moment in their lives. There has been so much preparation for the event, and then, here it is.

There is an enormous amount at stake for those being assisted, and they are jumping into the unknown.

I am beyond appreciative of what you have done for me.

I always felt completely informed and supported. I did not feel judged at any point. To the contrary.

You were always professional and patient, steady and calm.

All of which enabled me to travel this path which had always felt impossible.

Again, thank you from the bottom of my heart.

Ross Koffel

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